Please see below for answers to your questions. If we missed one, please email support@pulse.ca and we'll be happy to help you!
How long before I receive my order?
We aim to process and fulfill your order within 1-4 business days. Shipping times vary based on your location within Canada, generally taking 1-3 business days in transit. Please allow an additional 1-3 days to far western cities and remote locations.
Where do you ship in Canada?
We provide free shipping to all 10 Canadian provinces on orders over $129. Additional shipping charges may apply to extreme rural areas. If ordering from the Territories, please reach out to us regarding additional shipping charges.
Do you ship to PO Boxes?
Yes, we offer free shipping to any PO Box in Canada.
Do I need to be home to sign for my delivery?
You should not need to sign for delivery. We do not request a customer signature on delivery unless you specify during ordering. Once your order is complete, you will receive a shipping notification containing your tracking information. If you are unavailable at the time of delivery, your courier will securely leave your sealed boxes in a safe location near your door.
What should I do if one of my items is missing after I receive my order?
Our dedicated staff meticulously check off every item and quantity during the picking and packaging process. We perform double and triple checks before boxing your items, as we aim to make your experience as seamless as possible. We understand the frustration of dealing with these minor inconveniences. In the rare event an item is overlooked, please reach out to support@pulse.ca for a swift resolution.
What happens if one of my grocery items is damaged?
Our dedicated team takes pride in carefully packaging your order to ensure all items arrive without any issues. We strive to make your experience enjoyable and hassle-free. In the unlikely occurrence that an item is damaged during transit, please contact support@pulse.ca for prompt resolution. Unlike larger online retailers, we prioritize quick and efficient customer service. We're committed to making your online grocery experience easy and stress-free!
What is your return policy?
We do not accept returns or exchanges with food items. However, we will credit those rare items that are missing or damaged.
* Support available Mon-Fri, 7am-7pm. Prices subject to change at any time.