How long will it take to receive my order?
Delivery is approximately 1-3 weeks from payment plus transit time. Rush orders
are available upon request.
Are there any set-up costs or minimum quantities when ordering?
There are no set-up costs and no minimum quantities with most of our products.
How much will it cost to ship my order?
Shipping is free with orders of $300 or more. Free shipping includes standard
service in Canada only and applies to orders of $300 or more before applicable
taxes. For a shipping cost on orders less than $300 or for orders being shipped
outside Canada please email orders@pulse.ca. Please indicate the product and quantity you would like to order, along with
your ship to address.
Do you accept rush orders?
We do accept rush orders based on inventory availability. Please call or email
to see if we are able to rush your order. If necessary, your shipping cost may
increase to accommodate a priority shipping service.
Do I get to see a proof before I pay?
Yes you do receive design proofs prior to payment. Once we have received your
order we will design your proofs according to the information provided. We will
then email you the proofs, an invoice including the shipping costs and a Credit Card Approval Form in approximately 1-2 business days. Once you have approved the design of your
products, fax or email us your credit card approval form and we will proceed
with your order. For those paying by cheque your order will begin once your
cheque is received.
How do I place an order?
To place an order use our online order forms. Click on the online order forms
tab located at the top of each web page. Here you will be able to upload your
logo as well as submit your team roster. If you prefer, you may also email your
order to orders@pulse.ca. Once we have received your order we will design your proofs according to the
information provided. We will then email you the proofs, an invoice including
the shipping costs and a Credit Card Approval Form in approximately 1-2 business days. Once you have approved the design of your
products, fax or email us your credit card approval form and we will proceed
with your order. For those paying by cheque your order will begin once your
cheque is received. You will receive your order in approximately 1-3 weeks from
payment plus transit time. Rush orders are available upon request.
How do I place an order for customized hockey cards?
Download and fill out our Customized Hockey Cards Order Form, which you can fax to 1.888.819.6112 or email to orders@pulse.ca. Detailed instructions are included in the form. After filling out and
submitting your order form, upload your player’s digital image files and team logo using our Transfer Files page. Here you can upload up to 30 image files at one time. Once we have
received your order form and image files we will design your proofs according
to the information provided. We will then email you the proofs, an invoice
including the shipping costs and a Credit Card Approval Form in approximately 1-2 business days. Once you have approved the design of your
hockey cards, fax or email us your credit card approval form and we will
proceed with your order. For those paying by cheque your order will begin once
your cheque is received. You will receive your order in approximately 1-2 weeks
from payment plus transit time. Rush orders are available upon request.
How do I place an order for team hockey cards?
Download and fill out our Team Hockey Cards Order Form, which you can fax to 1.888.819.6112 or email to orders@pulse.ca. Detailed instructions are included in the form. After filling out and
submitting your order form, upload your team’s digital image file and logo using our Transfer Files page or email to orders@pulse.ca. Once we have received your order form and image files we will design your
proofs according to the information provided. We will then email you the
proofs, an invoice including the shipping costs and a Credit Card Approval Form in approximately 1-2 business days. Once you have approved the design of your
hockey cards, fax or email us your credit card approval form and we will
proceed with your order. For those paying by cheque your order will begin once
your cheque is received. You will receive your order in approximately 1-2 weeks
from payment plus transit time. Rush orders are available upon request.
How do I get you my player’s digital image files for your image products?
Upload your player’s digital image files using our Transfer Files page. Here you can upload up to 30 image files at one time.
What colours are available for your products?
We are able to offer limitless colour combinations. You are not limited to
choosing only one or two colours, use as many colours as you wish! Typically
colours are matched from the logo you have provided, unless otherwise stated.
What type of logo file is acceptable?
We can work with any logo file you provide. Vector logo files are preferred
(eps, ai, pdf).
What if we don't have a logo?
Our graphic designer will incorporate text using your team or association name
in place of a logo.
How do I pay?
We accept Visa, Mastercard or cheque. Please note that for those paying by
cheque your order will begin once your cheque is received.
What does sublimation mean?
Sublimation printing is the transfer of a printed full colour image to a blank
sublimatable product through the application of heat. This offers exceptional
image quality and durability while offering limitless colour options.
What is your return policy?
Pulse will replace any defective products, returned at our expense for
inspection within 5 days of receiving your order. Replacements will be shipped
at no charge. Pulse will not replace any products due to misspelling. No
refunds/exchanges.
