Do I get to see design proofs before I pay?
Yes, you do receive design proofs prior to payment.
How does the ordering process work?
Once we have received your order we will design your proofs according to the
information provided. You will receive an email in 1-2 business days with the
proofs, an invoice including the shipping costs, an estimated production time
(typically 5-7 days), transit time and payment details. Once you have approved
the design of your products and made payment, we will move your order into
queue for production. You will be emailed the tracking information once your
order has shipped.
How long will it typically take to receive my order?
Delivery is typically 5-7 days from payment plus transit time. Rush orders are
available upon request.
How do I pay?
We accept Interac e-Transfer*, Visa, Mastercard or cheque. Please note that for
those paying by cheque your order will begin once your cheque is received and
deposited. * Pay by e-Transfer and receive a $25 off promo code, redeemable
towards a future order with no expiry.
Do I receive a $25 off promo code for paying by Interac e-Transfer?
Yes, pay by e-Transfer and receive a $25 off promo code! Once payment is
complete, you will be emailed the promo code, redeemable towards a future order
with no expiry.
How much will it cost to ship my order?
Shipping is free with orders of $350 or more. Free shipping includes standard
service in Canada and applies to orders of $350 or more before applicable taxes. For a shipping cost on orders less than $350 or for orders
being shipped outside Canada please email firstname.lastname@example.org. Please indicate the product, quantity and your ship to address. We always try
to find the most economical shipping mode possible via Canpar, Canada Post or
Do you accept rush orders?
We do accept rush orders based on the number of jobs in queue and inventory
availability. Please call or email to see if we are able to rush your order. If
necessary, your shipping cost may increase to accommodate a priority shipping
How do I place an order?
How do I get you my player’s digital image files for your image products or hockey cards?
Can I combine multiple teams into one large order to receive your quantity
discounts and save on shipping?
Yes, you can combine multiple teams into one large order, even if the teams have
different logos and colours. Take advantage of our quantity discounts and save
on shipping! In doing this, the multi team order must be made into one large
order by one individual, the entire payment made by one individual and shipped
to one location only.
Can I combine several teams into one large order for my next tournament to
receive your quantity discounts and receive free shipping?
Yes, you can combine several teams into one large order for your next
tournament, even if the teams have different logos and colours. Take advantage
of our quantity discounts and receive free shipping! When ordering, simply
include all the different team logos and player lists. We will take care of the
What colours are available for your products?
We are able to offer limitless colour combinations. You are not limited to
choosing only one or two colours, use as many colours as you wish! Typically
colours are matched from the team logo you provide, unless otherwise stated.
What type of logo file is acceptable?
We can work with any logo file you provide. If available, vector logo files are
preferred (eps, ai, pdf).
What if we don't have a digital logo file available?
Our graphic designers will incorporate text using your team or association name
in place of a logo.
What does sublimation mean?
Sublimation is the transfer of a printed full colour image to a blank
sublimatable product through the application of heat. This offers exceptional
image quality and durability while offering limitless colour options.
What is your return policy?
Pulse Inc. will replace any defective products with replacements shipped back at
no charge. Pulse Inc. will not replace any products due to misspelling. No